FAQs
Customer Service Email: janhvis22@gmail.com
How secure is my personal information?
MerakeJewelry adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
Once your order is placed, we are unable to cancel your order because we start working on your order as soon as it is placed to get it out on time.
SHIPPING
Do you ship internationally?
We ship in USA and international. Just be sure to check that the items you are ordering will clear customs in your country.
What shipping carriers do you use?
We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.
How long does shipping take?
Our average shipping time is 7-20 business days depending on your location.
United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.
European countries: 7-25 business days.
Asian countries: 7-25 business days.
Rest of the world: 7-30 business days.
DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.
Are all my items shipped together?
We will mostly ship all orders together and if we require any changes to
separate the orders, our team will contact you.
What if my order is lost?
We try our best to make sure no information from our end is left out when
we ship your order to ensure successful delivery. Please contact your
carrier with the tracking number in case your order has been misplaced as
first point of contact.
RETURNS
What is your return policy?
Due to the nature of our business, we do not accept returns, however, if
you have any issues with your order, please feel free to reach out to us so
we can see how to resolve your issue.
What do I do if I receive a defective product?
Contact us immediately within 24 hours of receiving your items.